3PL Manager

About the Role:

Responsibilities:

• Own the day-to-day and strategic relationship with each 3PL partner, including weekly operating reviews, monthly business reviews, and a clear escalation path.
• Build and run a 3PL scorecard: ship-same-day %, order cycle time, dock-to-stock time, inventory accuracy, damage and shrink, error rates that lead to retailer chargebacks, and cost per order and per unit.
• Hold partners to their contracts: SLAs, KPIs, liability terms, and rate cards. Manage amendments and renewals with Finance and Legal.
• Audit 3PL invoices against the rate card and contract each month. Own claims and credits for lost, damaged, and missing inventory and for missed SLAs.
• Own inventory accuracy between each 3PL’s WMS and NetSuite: cycle counts, location-level reconciliations, and adjustments with Accounting.
• Lead new site onboarding and transitions between sites: cutover plans, inventory transfers, system and EDI integration, SOPs, and go-live readiness.
• Run 3PL RFPs end to end: scope, bid analysis, site visits, and total-cost modeling.
• Own our international 3PL network and work with forwarders and customs brokers on inbound flows.
• Own value-added service programs at the warehouses (relabeling, kitting, sleeving, repack, rework) including SOPs, pricing, and quality checks.
• Run capacity and peak planning with each partner: space, labor, forecast sharing, and holiday cutoffs.
• Work with the Retail Logistics team on retailer requirements (labels, routing guides, appointments) so the warehouse can execute them.
• Work with Planning and Purchasing on inbound receipts, dock appointments, and PO-to-receipt lag.
• Lead continuous improvement across the 3PL network.

Requirements

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field
• 5+ years of experience in warehouse, fulfillment, or supply chain operations, with 3+ years managing 3PL vendor relationships
• Demonstrated experience managing multi-site 3PL performance with scorecards and business reviews
• Experience reading and enforcing a 3PL agreement: SLAs, rate cards, liability, shrink, and insurance terms
• Experience reconciling WMS inventory to an ERP
• Experience auditing 3PL invoices and recovering overbilling or claims
• Proficiency as a user of warehouse management systems
• Advanced analytical skills (Google Sheets required, SQL a plus) and clear written communication
• Bonus Points for:
• Experience standing up a new 3PL site or exiting an old one
• Experience with international 3PLs, cross-border flows, and customs brokers
• Experience with NetSuite (SuiteQL a big plus)
• Experience running a 3PL RFP and building a total-cost model
• Experience with retail compliance (Target, Best Buy, Costco, Walmart, Sam’s Club)
• Experience with e-commerce parcel fulfillment and consumer electronics
• MBA or MS in Supply Chain Management or related field
• Six Sigma certification or similar process improvement qualifications
• Our Commitment:
• We value diverse experiences, backgrounds, and perspectives—and we hire kind, thoughtful people who care deeply about their work. If you're reading this and think, “I don’t check every box,” but still feel excited about the role: Apply. We want to hear from you.

Benefits

• Our competitive compensation package includes:
• Competitive Salary + Equity Package
• 401K matching
• Wellness, learning, and home-office budgets
• Health, Dental & Vision Medical Plans
• Tremendous autonomy to set the direction of your work
• Unlimited PTO
• Company holidays on the first Friday of every month (Excluding November, December, and January)
• The anticipated base salary range for this position is $120k-$150k per year. This range reflects the compensation Skylight reasonably and in good faith expects to pay for the position at the time of posting. Actual compensation will be determined based on job-related factors, which may include experience, qualifications, skills, education, geographic location, and internal equity. Skylight also offers benefits, including medical, dental, vision, and paid time off.
• Equal Employment Opportunity Skylight is an equal opportunity employer committed to building a diverse and inclusive team. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by applicable federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, Skylight will consider for employment qualified applicants with arrest and conviction records.

Preferred Qualifications

• Advanced analytical skills (Google Sheets required, SQL a plus) and clear written communication