26-U108 - Technical Support Specialist

Job Overview

Responsibilities

• Respond to user calls/emails and investigate software and hardware issues
• Identify issues, prioritize resolution timelines, and assist in developing solutions
• Provide advice to users and assist in identifying and describing departmental computer requirements
• Assist in the evaluation, installation and configuration of software and hardware, follow-up on operational issues
• Prepare and maintain a variety of documents including procedures, user guides, files and reports
• Perform related work as required

Qualifications

• Completion of Grade 12 supplemented by courses in computer operations and applications and standard commercial courses plus sound related experience, or an equivalent combination of training and experience
• Considerable knowledge with one or more of the technologies used at the Township of Langley: Dell Computers, HP/Xerox printers, Adobe software, Microsoft Office 2019/365, SCCM for imaging & software installs, Microsoft Intune, Jamf, smartphones (iOS/Android), iPads, Audio/Video systems, Microsoft 365 (SharePoint, OneDrive, Teams), video conferencing peripherals, Active Directory
• Ability to investigate and document software and hardware problems, prioritize resolution requirements and correct problems of routine nature
• Certifications in one or more of the following is considered an asset: A+, Network+, ITIL, Windows 10/11, Microsoft/Office 365
• Security Clearance for work at RCMP Buildings is required (not required as part of the application process, however, will be required upon consideration for employment).
• In order to be considered for this position, candidates must have the following valid and current certifications/licenses (must be valid at the time the posting closes) and these must be attached with your application.
• BC Class 5 (full-privilege) Driver’s License or equivalent driver’s license for where you reside. You must include with your application a current Personal Driving Record (select the 5-year option if obtaining online) that has been obtained within 6 months of the closing date. To obtain a copy of your Personal Driving Record, please contact ICBC directly or the driving authority where you reside. Please note that a copy of your Driver’s License and the Drivers Factor Report will not be accepted.
• Applications without the attached required documents above will be deemed incomplete and may not be considered. Please title your attachments with the number of this competition and have these documents ready to upload when you apply.
• Apply Now Visit tol.ca/careers to apply for this exciting career opportunity in a growing community. The Township of Langley is an equal opportunity employer.
• We appreciate all applications; however, only short-listed candidates will be contacted for an interview.