UAE National Receptionist

About This Role

Job Requisition ID: 177978

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

We are looking for a customer-focused Receptionist to support the Aftersales team across the UAE. You will be the first point of contact for customers—handling walk-ins, calls, and emails—ensuring every interaction is managed professionally and efficiently while supporting monthly and annual business objectives.

What you will do

• Answer and manage incoming telephone calls, capture the reason for contact, and route to the relevant team member as available
• Deliver excellent customer service in line with company policies and procedures
• Resolve customer queries promptly within guidelines and escalate when required
• Welcome walk-in customers, understand their needs, and coordinate with internal teams to ensure timely support
• Log and maintain accurate call records (time, date, caller details)
• Maintain up-to-date knowledge of policies and procedures to ensure consistent service delivery
• Support the branch/service team by helping create a positive, “customers for life” experience

Required skills to be successful

• Strong English communication skills (verbal and written)
• 1–2 years’ experience in customer service or a similar front-facing role
• Professional, pleasant, and customer-friendly approach
• Basic IT skills (knowledge of IT systems is an advantage)

About the team

You will join the Aftersales Department, working closely with service and support teams to promote a strong customer service culture. The team’s goal is to ensure each customer experience is positive, efficient, and aligned with our service standards.

What equips you for the role

• A proven ability to handle customer conversations calmly and confidently (phone/email/in person)
• Strong coordination skills to connect customers with the right people quickly
• A quality-focused mindset with a genuine interest in delivering a great service experience
• The discipline to follow processes while staying flexible to customer needs
• Proactive, hardworking, and motivated mindset
• Good attention to detail and ability to handle multiple customer requests simultaneously About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.