Residential Agency Administrator (UAE National)

Overview

Administrative / Technical Support

• Assist in the preparation and processing of property listings, ensuring accuracy and completeness.
• Includes listing Verification/True Check on property portals.
• Monitoring monthly credit usage on property portals.
• Adhere to the Trakheesi policies from online and listing permits.
• Manage documentation, including contracts and other relevant paperwork.
• Secures Dubai Land Department Forms/Contracts (Form A, Form B, Form I, Form U) using the Dubai Land Department portal.
• Assist and guide agents with CRM.
• Assist and support agents with general administrative tasks.

Database Management

• Maintain an organized and up-to-date client database and have a strong follow-up skills and lead management.
• Input and update property information, ensuring accuracy and consistency.
• Responsible for monitoring, aiding and supporting by preparation of leads and receiving daily feedback from the Real Estate Agents
• Provides a weekly and monthly listing reports.

Communication, Coordination & Organization

• Facilitate effective communication between clients, real estate agents, and other internal stakeholders.
• Coordinate with other departments to ensure seamless collaboration and information flow.
• Provide general administrative support to the sale team and have an excellent filing system in maintaining all the records.
• Responsible for receiving the transaction documents from the Sales/Leasing Agents.
• Handle incoming calls and inquiries, addressing customer needs and resolving issues to ensure customer satisfaction.
• Maintain a high level of confidentiality when dealing with sensitive customer information.
• Build and maintain strong relationships with co-workers to foster a positive and collaborative work environment.

Adherence To Regulations

• Ensure compliance with relevant real estate laws, regulations, and company policies

Event Support

• Assist in organizing and participating in promotional events and property exhibitions.

Skills, Knowledge And Experience

• Proven experience in real estate administration or a similar role.
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office suite and real estate management software.
• Knowledge of the Dubai residential property market is an advantage.
• Over 42,000 people work for us in more than 700 offices all over the world.
• This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you.