Quality Management and ISO Compliance Officer

About the Role

Key Responsibilities

• Maintain the organization's Integrated Management System, including policies, procedures, manuals, process maps, forms, templates, registers, and records.
• Develop, review, update, and control organizational policies and procedures in coordination with department owners.
• Ensure document control practices are followed, including version control, approvals, issue/review dates, and controlled access.
• Conduct routine internal checks, visual checks, process walkthroughs, sampling, record reviews, and compliance spot checks.
• Plan and conduct internal audits across departments based on approved audit schedules.
• Identify nonconformities, observations, risks, and improvement opportunities.
• Track corrective and preventive actions until proper closure.
• Support external certification and surveillance audits and coordinate audit evidence with process owners.
• Monitor compliance with ISO 9001, ISO 14001, ISO 45001, ISO/IEC 20000-1, and ISO/IEC 27001 requirements.
• Support management review meetings with audit results, performance data, nonconformity trends, risk updates, and improvement actions.
• Maintain risk registers, opportunity logs, issue logs, audit reports, compliance trackers, and action plans.
• Train employees on policies, procedures, quality requirements, document control, and audit readiness.
• Recommend improvements to simplify processes and strengthen compliance.
• Coordinate with HSE, IT, HR, Operations, PMO, and other departments to align procedures with business needs.

• ISO 14001:2015 - Environmental Management System

• ISO 45001:2018 - Occupational Health and Safety Management System

• ISO/IEC 20000-1:2018 - Service Management System

• ISO/IEC 27001:2022 - Information Security Management System

Required Qualifications

• Bachelor's degree in Quality Management, Engineering, Business Administration, IT, Environmental Management, Occupational Health and Safety, or related field.
• Certified Lead Auditor in ISO 9001 required or strongly preferred.
• Lead Auditor or Internal Auditor certification in ISO 14001, ISO 45001, ISO/IEC 20000-1, or ISO/IEC 27001 strongly preferred.
• 5–7 years of experience in quality management, ISO compliance, internal audits, or integrated management systems.
• Experience in policy and procedure development.
• UAE experience preferred.

Key Skills

• Strong understanding of ISO management system structure and audit methodology.
• Ability to write clear policies, procedures, process flows, and work instructions.
• Strong internal audit and compliance checking skills.
• Strong knowledge of document control and record management.
• Good understanding of corrective action, root cause analysis, and continual improvement.
• Ability to work across multiple departments and challenge non-compliance professionally.
• Strong reporting, communication, and presentation skills.
• High attention to detail.
• Good command of MS Office, SharePoint, document management systems, and audit trackers.