Quality Management and ISO Compliance Officer

Overview

Quality Management and ISO Compliance Officer

• is required for one of our client in Abu Dhabi, UAE
• Certified Lead Auditor in ISO 9001 is MUST
• Monitor compliance with ISO 9001, ISO 14001, ISO 45001, ISO/IEC 20000-1, and ISO/IEC 27001 requirements.
• experience in quality management, ISO compliance, internal audits, or integrated management systems.

Role Purpose

Key Responsibilities

• Maintain the organization’s Integrated Management System, including policies, procedures, manuals, process maps, forms, templates, registers, and records.
• Develop, review, update, and control organizational policies and procedures in coordination with department owners.
• Ensure document control practices are properly followed, including version control, approvals, issue dates, review dates, and controlled access.
• Conduct routine internal checks to verify whether teams are following approved procedures.
• Perform visual checks, process walkthroughs, sampling, record reviews, and compliance spot checks.
• Plan and conduct internal audits across departments based on approved audit schedules.
• Identify nonconformities, observations, risks, and improvement opportunities.
• Track corrective actions and preventive actions until proper closure.
• Support external certification audits and surveillance audits.
• Coordinate with process owners to prepare audit evidence and close audit findings.
• Monitor compliance with ISO 9001, ISO 14001, ISO 45001, ISO/IEC 20000-1, and ISO/IEC 27001 requirements.
• Support management review meetings by preparing audit results, process performance data, nonconformity trends, risk updates, and improvement actions.
• Maintain risk registers, opportunity logs, issue logs, audit reports, compliance trackers, and action plans.
• Train employees on policies, procedures, quality requirements, document control, and audit readiness.
• Recommend improvements to simplify processes and strengthen compliance.
• Coordinate with HSE, IT, HR, Operations, PMO, and other departments to align procedures with business needs.
• Ensure that quality records are available, accurate, traceable, and retained as per company requirements.
• Support continual improvement initiatives across the organization.

ISO Standards Knowledge Required

• The candidate should have working knowledge of the following:
• ISO 9001:2015, Quality Management System.
• ISO 14001:2015, Environmental Management System, or latest applicable version.
• ISO 45001:2018, Occupational Health and Safety Management System.
• ISO/IEC 20000-1:2018, Service Management System.
• ISO/IEC 27001:2022, Information Security Management System.
• ISO states that ISO 9001 is a quality management standard, ISO 45001 covers occupational health and safety management systems, ISO/IEC 20000-1 specifies service management system requirements, and ISO/IEC 27001 defines information security management requirements.

Required Qualifications

• Bachelor’s degree in Quality Management, Engineering, Business Administration, Information Technology, Environmental Management, Occupational Health and Safety, or a related field.
• Certified Lead Auditor in ISO 9001 is required.
• Lead Auditor or Internal Auditor certification in ISO 14001, ISO 45001, ISO/IEC 20000-1, or ISO/IEC 27001 is strongly preferred.
• Minimum 5 to 7 years of experience in quality management, ISO compliance, internal audits, or integrated management systems.
• Experience in policy and procedure development is required.
• UAE experience is preferred.

Required Skills And Competencies

• Strong understanding of ISO management system structure and audit methodology.
• Ability to write clear policies, procedures, process flows, and work instructions.
• Strong internal audit and compliance checking skills.
• Ability to conduct visual inspections and practical process verification.
• Strong knowledge of document control and record management.
• Good understanding of corrective action, root cause analysis, and continual improvement.
• Ability to work with multiple departments and challenge non-compliance professionally.
• Strong reporting, communication, and presentation skills.
• High attention to detail.
• Good command of MS Office, SharePoint, document management systems, and audit trackers.

Skills