IT Manager
IT Manager (Infrastructure & Operations) Job Type: Full-Time Department: IT Department Job Summary We are seeking a highly experienced and proactive IT Manager to lead and manage the organization’s IT operations across a large-scale, enterprise environment.
Skills
About This Role
Job Summary
- We are seeking a highly experienced and proactive IT Manager to lead and manage the organization’s IT operations across a large-scale, enterprise environment.
- The role will oversee multiple IT domains including Infrastructure, Cloud Environment, Network & Security, Database Systems, DevOps, and IT Support, ensuring high availability, scalability, and security of all systems supporting business-critical operations.
- The ideal candidate must have strong experience managing hybrid environments (on-premises and cloud), with deep expertise in networking, firewalls, virtualization, and enterprise systems, along with proven leadership capabilities.
- Scope of Responsibility
- Lead and manage cross-functional IT teams:
• Network & Security
- Database Administration
• IT Support / Helpdesk
- Ensure 24/7 system availability, operational stability, and incident response
- Support large-scale environments and high-volume systems
- Drive IT strategy aligned with business growth and operational needs
1. IT Leadership & Governance
- Define and execute IT strategy, roadmap, and architecture standards
- Establish and enforce IT policies, procedures, and governance frameworks
- Manage team performance, KPIs, and continuous improvement initiatives
- Coordinate with vendors, MSPs, and internal stakeholders
2. Infrastructure & Data Center Management
- Oversee enterprise infrastructure including:
- Windows Server (Active Directory, GPO, DNS, DHCP)
- Linux systems (Ubuntu, RHEL, etc.)
- Manage virtualization platforms (VMware ESXi, Microsoft Hyper-V)
- Ensure high availability, clustering, and capacity planning
- Manage storage systems and infrastructure lifecycle
3. Network & Security Management
- Design and manage enterprise network architecture (LAN/WAN, routing, switching, VPNs)
- Configure, manage, and troubleshoot enterprise firewall solutions, including:
- Fortinet (FortiGate)
- Sophos
- Sangfor
• Barracuda (including WAF)
- Azure Firewall
- Implement and maintain firewall policies, NAT, segmentation, and access controls
- Manage Web Application Firewalls (WAF) and secure public-facing systems
- Ensure secure connectivity across on-premises and cloud environments
- Conduct security monitoring, vulnerability management, and incident response
4. Cloud & Hybrid Infrastructure
- Manage and optimize environments across:
- On-premises infrastructure
- Cloud platforms (Azure, AWS, hybrid)
- Design and maintain secure hybrid connectivity (VPN, tunnels, firewall integration)
- Implement cloud-native security (Azure Firewall, NSG, Application Gateway/WAF)
- Lead cloud migration, DR replication, and cost optimization initiatives
5. Virtualization & End-User Computing
- Manage virtualization platforms (VMware ESXi, Hyper-V)
- Oversee VDI environments (VMware Horizon)
- Ensure performance, scalability, and availability for enterprise users
6. Database Oversight
- Oversee database environments:
- SQL Server, MySQL, PostgreSQL, Oracle, Cassandra (as applicable)
- Ensure database backup, recovery, and high availability
- Coordinate performance tuning and optimization with DB teams
7. DevOps, Automation & Modern Platforms
- Oversee container environments (Docker, Kubernetes)
- Promote automation using PowerShell, Bash, and CI/CD pipelines
- Support application teams with deployment and infrastructure integration
8. Backup, Disaster Recovery & Business Continuity
- Define and manage enterprise backup strategies
- Implement and test Disaster Recovery (DR) plans
- Ensure compliance with RPO/RTO requirements
- Conduct regular DR drills and readiness assessments
9. Monitoring & Performance
- Implement and manage enterprise monitoring tools
- Ensure proactive alerting and incident handling
- Identify system bottlenecks and optimize performance
10. Team Leadership & Vendor Management
- Lead, mentor, and manage cross-functional IT teams
- Act as escalation point for critical incidents
- Manage vendors, MSPs, and external service providers
11. Documentation & Compliance
- Maintain enterprise documentation (architecture, SOPs, DR plans)
- Ensure compliance with security standards and audit requirements
Education
- Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
Experience
- 7–10+ years in IT infrastructure / system administration
- 3–5 years in leadership or IT management role
- Proven experience managing large-scale enterprise environments
• VMware Certified Professional (VCP)
- AWS Certifications
• CompTIA Network+ / Security+
- Kubernetes certifications
Technical Skills
- Advanced expertise in:
• Windows Server (AD, GPO, DNS, DHCP)
- Linux administration
• Virtualization (VMware ESXi, Hyper-V)
- Networking (TCP/IP, DNS, VPN, routing, segmentation)
- Strong experience with:
- Firewalls (FortiGate, Sophos, Sangfor, Barracuda, Azure Firewall)
- Load balancers (HAProxy, NGINX, F5)
- Hybrid infrastructure (on-prem + cloud)
- Cloud platforms (Azure, AWS)
- Backup and DR solutions
Application Question(s)
- Manage virtualization platforms (VMware ESXi, Microsoft Hyper-V)
- Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
Experience
- IT Manager: 3 years (Required)
- IT Infrastructure: 3 years (Required)
- Windows Server: 3 years (Required)
- Linux systems: 3 years (Required)
Language
- Arabic (Preferred)
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