Executive Assistant Manager - Rooms

Overview

Executive Assistant Manager

• **Rooms**
• with progressive expertise in Rooms Division and Hotel Operations within an international 5-star environment, ideally managing large room inventories and driving operational excellence.

Human Resources Vision

Position Purpose

Managing Profitability and Departmental Budgets

• Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
• Reviews financial reports and statements to determine how Operations is performing against budget
• Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
• Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance.
• Strives to maintain profit margins without compromising guest or employee satisfaction.
• Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses
• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
• Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution.
• Makes and executes key decisions to keep property moving forward towards achievement of goals.

Managing Property Operations

• Strives to improve service performance.
• Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
• Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
• Ensures core elements of the service strategy are in place to produce the desired results.
• Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.

Leading Property Operations Teams

• Establishes a vision for product and service delivery on property.
• Champions the brand’s service vision for product and service delivery and ensuring alignment amongst the property leadership team.
• Ensures employees are treated fairly and equitably.

Managing and Conducting Human Resources Activities

• Observes service behaviors of employees and providing feedback to individuals and/or managers.
• Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Stays knowledgeable of leadership talent in the property.
• Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

Builds Personal Effectiveness

• Acts with Integrity
• Communicates Effectively
• Exhibits Self-Confidence

• Makes Effective Decisions Builds Team Effectiveness

• Builds Relationships

• Facilitates Open Communication

• Fosters Teamwork

• Attracts, Develops & Retains Talent

• Inspires Trust

• Leads By Example

• Leads Learning in the Organization Builds Competitive Advantage

• Demonstrates Functional Excellence

• Executes Effectively

• Takes Ownership Drives Change & Innovation

• Builds Support for Change

Specific Job Knowledge, Skills And Abilities

• Strong effective communicator with PR attitude and skills
• Ability to build rapport with Executive Committee, General Manager(s) and Area Executives
• Sales and Marketing background
• Strong professional personality
• Constructively manage all stakeholders and break barriers
• Ability to build and lead effective and successful teams
• Analytical thinker combined with skills of thinking outside the box
• Ability to effectively use technology such as Internet and software
• Withstanding pressure without it having effect on efficiency or quality
• Open to change and ability to create and drive change
• Ability to deal with ambiguity and a changing environment
• Proven record of driving and delivering Financial Results
• Complete understanding of the importance of the Voice of the Customer
• Fluent written and spoken business English
• Business and industry experience at the strategic and tactical level
• Experience leading major initiatives
• Experience leading cross-functional teams
• Experience managing large-scale projects Strong analytical and diagnostic skills
• Financial management
• Ability to breakdown cultural barriers

Qualification Standards

• We do expect that you do have the experiences/ behaviors below.
• Proven track record of achieving results and managing teams. If coming from hospitality management, appropriate level would be Commercial Executive Committee Member.
• Should have worked in 2 or 3 different locations outside of your home culture for multi-cultural awareness;
• Thrive on achieving guest satisfaction and owning the guest;
• Show a high level of emotional intelligence to adapt to various cultural settings and situations;
• Exhibit entrepreneurial leadership, drive for maximizing returns to all stakeholders;
• Consider every situation as a marketing opportunity to showcase the hotel products and services;
• Have a hobby which translates into work-life balance;
• Have the ability to be proactive and reactive to anticipate to sudden changes;
• Have a passion for new trends and relate this to practical business application;
• Critically analyze situations and provide balanced outcomes;
• Communicate effectively and at all levels assertively;
• Play as a team and put the efforts of the team members before your own;
• Showcase motivation and self-development through various steps in one’s career e.g.

education

• , projects undertaken, part of a mentorship program, etc.;
• Celebrate success within the team;
• Thrive on mentoring high potential team members to achieve better results;
• Build lasting and fruitful relationships with both internal and external customers;
• Immaculate personal presentation e.g. grooming and conversational ability;
• Consistently display ambassadorship in relation to Marriott Hotels and SRG Hospitality.
• Have the ability to negotiate effectively for satisfaction of both parties;
• Uphold ethical business practices.

Education

Psychical Conditions Required For Your Role

Employment Conditions