Customer Service Representative (CSR) – Qatar Islamic Bank (Q.P.S.C.)
Skills
About This Role
Overview
**Qatar Islamic Bank** is one of Qatar’s leading Islamic financial institutions, and it regularly hires in banking, IT, risk, compliance, and customer service roles.
A **Customer Service Representative** at **Qatar Islamic Bank** is responsible for delivering high-quality front-line banking services while ensuring compliance with Islamic (Sharia) banking principles.
Key Responsibilities
Handle customer inquiries related to accounts, cards, loans, and banking services
Provide accurate information on Sharia-compliant products and services
Assist customers with transactions, account opening, and documentation
Resolve complaints and service issues efficiently
Promote bank products (cross-selling when appropriate)
Maintain proper records of customer interactions and transactions
Ensure compliance with bank policies, procedures, and regulatory requirements
Deliver excellent customer experience in branch or call center environment
Skills & Requirements
Bachelor’s degree in Business, Finance, Banking, or related field
***1–3+ years experience in:***
Banking or financial services
Customer service / call center
***Strong knowledge of:***
Banking operations
Islamic finance (preferred but not always required)
***Skills:***
Excellent communication (English & Arabic is a plus)
Problem-solving and customer handling
Sales and interpersonal skills
Pay: From QAR7,000.00 per month
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