Client Advisor
Skills
About This Role
Company Description
Founded in 1930 in the Kingdom of Bahrain, Al Zain Jewellery is a renowned luxury jewellery retailer celebrated for its craftsmanship and commitment to authenticity.
With a rich Arabian heritage, Al Zain has expanded to over 13 boutiques within the GCC region while gaining international recognition, including in the USA.
The brand creates exquisite handcrafted pieces ranging from contemporary 18k jewellery to bespoke high jewellery and traditional Arabian designs in a unique 21k gold hue.
With state-of-the-art factories and exceptional artisans, Al Zain remains dedicated to blending legacy and modernity for a global clientele.
Role Description
As a Client Advisor, you will play a vital role in delivering an exceptional customer experience.
This full-time, on-site position based in Doha, Qatar involves building meaningful client relationships, providing personalized assistance, and ensuring every customer is satisfied with their experience.
You will assist customers in selecting luxury jewellery, handle inquiries, process transactions, and offer detailed product and insurance information to meet customer needs.
Qualifications
- Strong skills in Client Relations, Customer Service, and fostering Customer Satisfaction
- Effective Communication skills, with a focus on interpersonal and presentation abilities
- Understanding of Insurance products related to luxury goods or jewellery
- Ability to consistently meet and exceed customer expectations
- Previous experience in high-end retail or luxury industries is advantageous
- A passion for jewellery craftsmanship and luxury goods
- Fluency in English is required; proficiency in Arabic or other languages is a plus
- Bachelor’s degree or relevant professional experience in sales, customer service, or a related field
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