Business Analyst (ServiceNow) (f/m/x)
Skills
About This Role
Overview
Business Analyst (ServiceNow) (f/m/x) Who are we?
Qarbon IT is a dynamic team of technology enthusiasts.
We create advanced, tailor-made digital solutions for clients all over the world.
Our team consists of experienced specialists — from Data Scientists to developers across various technologies.
We work on projects that have a real impact on our clients’ business growth.
How do we work?
📄 B2B contract
🌍 100% remote work
Responsibilities
- Gather, analyze, and document business requirements related to ServiceNow solutions
- Translate business needs into functional specifications and user stories for development teams
- Collaborate with stakeholders to identify opportunities for process improvements and automation
- Support the design and implementation of ServiceNow modules (e.g., ITSM, CMDB, Service Catalog) from a business perspective
- Facilitate workshops, meetings, and requirement-gathering sessions with business and technical teams
- Ensure alignment between business expectations and delivered solutions
- Participate in testing activities, including UAT, and validate that solutions meet business requirements
- Assist in prioritization of backlog and support product owners in delivery planning
- Contribute to documentation, training materials, and knowledge sharing
Requirements
- Proven experience as a Business Analyst in IT projects, preferably with ServiceNow
- Strong understanding of ServiceNow platform capabilities and modules (e.g., ITSM, CMDB)
- Ability to translate business requirements into clear and structured documentation
- Experience working in Agile or iterative delivery environments
- Strong communication and stakeholder management skills
- Analytical mindset with the ability to identify improvements and propose practical solutions
- Fluency in English and Arabic
- Nice to Have
- Knowledge of ITIL processes and service management best practices
- Experience with ServiceNow implementations or transformation projects
- Familiarity with tools such as JIRA, Confluence, or similar
- Basic understanding of integrations (REST APIs, SOAP)
- Experience working in product-oriented environments
- ServiceNow certifications (e.g., CSA or Business Analyst-related credentials)
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